Strategy & Operations » Leadership & Management » Good banking costs less at Sainsbury’s

It’s all change in the banking world as those solid, respectable houses such as Barclays and NatWest find they have rather a large surplus of solid, respectable branches which are no longer as appealing as they were when they were built. Then people needed reassuring that their bank wasn’t going to go bust, now customers require intelligent service as well.

Bizarre, then, that Sainsbury, which has thrown away market leadership and announced its first ever fall in profits since becoming a public company in the 70s, should have chosen this time to turn into a bank. But then, given the financial performance of the clearing banks over the last decade or two, perhaps that is perfect practice for life as a bank.

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