US CUSTOMERS attempting to register the Sage 50 Quantum Accounting software were left unable to process receipts, invoices or payroll following a server outage last week.
Servers crashed on Tuesday morning and were not restored until Wednesday evening.
Shops installing new editions of Sage 50 or upgrading existing accounts could not register their serial numbers or activation keys for the systems.
The fault left retailers writing receipts and invoices by hand, while those running payroll servers with Sage 50 were also affected.
Sage operates an annual subscription service for its payroll tax offering, whereby users must provide a registration key in order to receive the following year’s updates.
If an update is available, but has not been applied, then Sage 50 will not run the payroll.
A spokesperson for Sage said the problem was confined to the US, and only a “small number” of customers were affected.
In statement, he said:”The North American Sage 50 Quantum Accounting activation service suffered an outage which began on Tuesday 27 August and was fully resolved on Wednesday evening, 28 August. This situation did not arise during normal operation of the product, only when customers tried to register a product or activate a new registration key. During that time, Sage 50 customers who were prompted to activate or register their product were unable to do so and a small number of customers were impacted in the USA.
“Sage apologises for any inconvenience the issue may have caused to customers and are actively working with them to ensure that customers have the support they need and that no further issues remain.”